ABOUT US

Company: JAPAN TOKYO TRADING PTY LIMITED

Address: RM 517 NEW CITY CENTRE 2 LEI YUE MUN ROAD KWUN TONG KL HONG KONG

Email: iqospost@gmail.com

FAST SHIPPING – via Express in One week! We are the premier third party worldwide suppliers of heat-not-burn tobacco related products. Being the go-to source of IQOS products, you can be sure that we have the latest models and most premier quality of Kits, Cases & Accessories. If for any reason you are not satisfied with your order, please contact us at hellokittymelbourne@gmail.com and we will rectify any situation with extreme efficiency and effectiveness. Whether you are in USA or Canada, Australia or New Zealand, we are here to serve you. We have shipped to many countries around the world*. *Please note order cancellations will incur the Shipping & Handling charge of your purchase. *You are responsible with ensuring to comply with laws and regulations of the country of destination. Heatsshop. does not have any responsibility for any additional charges that may apply.

Returns Policy 

Please note order cancellations will incur the Shipping & Handling charge of your purchase.

*You are responsible with ensuring to comply with laws and regulations of the country of destination.

  • IQOS Kit, Heets and Heatsticks are not refundable and returned once shipped. If the product has not been shipped out you could apply for a refund.

How do I return my items?

If the product is faulty and not working, please include the original packaging with your return.

PLEASE NOTE

Items from different orders can be returned within the same package.

  • Please DON’T return any damaged goods unless you’re told to by a member of our support team. If you do this, it will delay us resolving your issue.

FOLLOW THESE STEPS TO REGISTER YOUR RETURN

Please send the following information to our support team at iqospost@gmail.com

1) Your name

2) Order number

3) Photo of the product

4) Reasons for return

We will verify the information above and send the RETURN ADDRESS within the email. You will get your refund within 48 hours after we have received your item. 

Received a faulty item?

The IQOS kit product is of high quanlity, the faulty rate is nearly zero, but if it does not work, We’ll help you to reset the kit, and if this procedure still not work. We’re sorry to hear you have received a faulty items. We will be able to facilitate a free return for you if this is needed regardless of your location. So that we are able to assist you in the best way possible please contact our support team through iqospost@gmail.com with the following info:

  • Your name 
  • Contact information
  • Photos and video of the product you have received